Systems Resilience

The immediate challenge: Operating in a new reality
Companies are operating under a new reality that puts great strain on their systems.

  • Business continuity risks including supply chain disruptions, shifts in customer touchpoints, unavailability of critical resources, and gaps in business continuity protocols.
  • Surges in transaction volumes (for example, because of a shift from physical to digital purchasing) or precipitous declines in demand.
  • Monitoring, reporting, and decision-making with real-time data to respond to immediate business needs in a dynamic environment.
  • Workforce productivity challenges due to employees working remotely, associated with connectivity and security.
  • Security risks including countering bad actors who will inevitably seek to take advantage of individuals and organizations.

Accelerate existing automation investments to mitigate the impact of systems disruption, free up human resource capacity and streamline IT workforce management.

  • Identify and prioritize bottleneck areas.
  • Implement automation to immediately resolve high-volume tasks by leveraging techniques like machine learning and AI models.
  • Augment that which cannot be completely automated with digital co-workers.
  • Optimize the deployment of human talent to focus on high touch activities.

Quickly resolve critical systems availability and performance constraints and scale applications to meet business demand.

  • Set up a triage room to get quick consensus on problems and priorities to address first.
  • Identify and implement quick performance engineering wins such as optimizing application memory, architecture-caching and data-indexing.
  • Quickly scale application capabilities through configuration or commercial changes.
  • Apply rapid architecture remediation techniques, such as streaming data, to offload demand on critical systems.